I don't go to the rugby to get smashed but I will always enjoy a few beers during the game. It's a shame that it isn't really something the Tahs have much control over and are at the mercy of the catering company.
Often an unintended consequence, however.
I don't buy the argument, though, that the Tahs are at the mercy of the catering company. The Waratahs and the Roosters are the major clients of the Trust and should be able to force better service. It's been like this for years and I've certainly noticed the practice of under-staffing the "smaller" games for the last two or three. That to me says that either the Tahs don't give a shit or they're extremely ineffective in advocating their interests with the Trust. It would not be hard to have much faster service:
1. Queue wrangler, as you suggest, BH.
2. Installing four-pour systems so that each cup doesn't need to be poured individually.
3. Only allowing credit card payment with Paypass or payWave.
4. Setting up cash only mobile bars on the concourse that only sell beer in plastic bottles at $5 a pop, max of 4 per customer.
5. Pricing drinks to minimise change. $6.70 or $6.60 makes no fucking sense. $6.25 is much more logical since the majority of customers purchase 4 beers at once.
6. ALWAYS have maximum staff. If you come to an unpopular game because you're a loyal supporter you should get faster service, not slower.
I'm sure there a thousand others too.