I don't have an issue with the process (and don't necessarily think they got this one wrong), but it's very opaque at the moment, particularly to the average fan. A big part of that is on the commentary teams not fully understanding or explaining it, but it also comes back to the competition level communications - there's a clear process that the citing commissioner has followed to make his decision here, publish those results so fans have really clear real world examples on things like indirect vs direct contact, degree of force, applicable mitigation, etc. As it stands it's often a guessing game how various tackles (at least from the average viewers perspective) have been assessed at each step on the process and it leads to problems where two seemingly identical tackles are assessed completely differently.
I can accept it won't be on every tackle, but surely anything that warranted a yellow card merits further explanation.