Australian Rugby / RA
- Thread starter Dave Beat
- Start date
The Ghost of Raelene
Simon Poidevin (60)
It’s pretty impressive how comfortable FIFA is with being dirty now. At least the IOC try and deny it.
Kenny Powers
Ron Walden (29)
The one way to send a message to Rugby Australia is to have it delivered by their major revenue source.
Wallaby Man
Nev Cottrell (35)
Yeh I don’t like this tact. All it does is drive subscribers down, which means come negotiations for next deal they will offer less money. Which then I’m sure you wouldn’t be someone that moans about lack of resources?
Rebel man
John Thornett (49)
Honestly we had a poor World Cup it’s in the past now. We have to try and build for the future.
It’s more important to try and build towards a strong lions tour and home World Cup.
Living down south only a few mates who are rugby die hards even knew the World Cup was on.
It’s more important to try and build towards a strong lions tour and home World Cup.
Living down south only a few mates who are rugby die hards even knew the World Cup was on.
Slim 293
Stirling Mortlock (74)
Kenny Powers
Ron Walden (29)
It was deliver with a clear message as to how to get my custom and money back.
Wallaby Man
Nev Cottrell (35)
Good watch. Liked how Rebels didn’t hijack it with false propaganda and take away from the things that were discussed as many of these seem to do from the different Super Rugby teams community videos.
Enabler.
HooperPocockSmith
Bill Watson (15)
We need more Jimmy Oranges
Maybe write that email to Rugby Australia then.
Presumably whoever monitors that email address at Stan just categorizes the email and moves on. I highly doubt it will be sent to anyone let alone Rugby Australia.
Kenny Powers
Ron Walden (29)
What have it sent to Rugby Australia a receptionist or marketing intern opens it. Do you reckon they are going to tell the Emperor he has clothes on. - (the Hans Christian Andersen fairytale.)
As opposed to Stan who will have monthly reports as to why subscriptions are up and down with explanation and reason. Most importantly what gets monitored gets actioned in any good business. They will have no issue telling the Emperor he has no clothes.
I don't think in either situation that anyone tells Hamish McLennan.
I just don't think anything more than the Stan email getting filed in "Other" happens though.
Why did people unsubscribe?
a. No longer using the service
b. Price
c. Technical issues
d. Other
e. Hamish McLennan not resigning as Chairman of Rugby Australia
I just don't think anything more than the Stan email getting filed in "Other" happens though.
Why did people unsubscribe?
a. No longer using the service
b. Price
c. Technical issues
d. Other
e. Hamish McLennan not resigning as Chairman of Rugby Australia
LeCheese
Greg Davis (50)
Not having a go, but your understandings of how feedback such as this (non-product related; indirect associations to other entities) is handled in large organisations are severely misguided.
The only exception would be in situations which directly impact the brand's public image (e.g., for Qantas during the Folau saga).
The Ghost of Raelene
Simon Poidevin (60)
Yeah, I've worked in an industry that has A LOT of feedback come through in the past and it's sought by the business and this kind of feedback just gets flicked over by someone in customer service and categorised as "angry individual" and forgotten.
You're correct reports would be run and it maybe included on a feedback list but since you aren't cancelling due to Stan itself providing a bad product they will move on. They would get angry cancellations after some PSG game where they play shit as well.
Think you would get more run in it if you didn't renew a membership to a Super Rugby side or things like that with a direct line.
You're correct reports would be run and it maybe included on a feedback list but since you aren't cancelling due to Stan itself providing a bad product they will move on. They would get angry cancellations after some PSG game where they play shit as well.
Think you would get more run in it if you didn't renew a membership to a Super Rugby side or things like that with a direct line.
Slim 293
Stirling Mortlock (74)
Kenny Powers
Ron Walden (29)
Rugby is the only sport of any significance on Stan and unlike sports clubs that have a membership base a Stan subscription is the closest proxy for membership of the Wallabies.
The fact that the ARU is structured in such a way in splendid isolation of direct and pointed feedback is part of the problem.
Its the only path to feedback I can see that has any hope of working.
Derpus
Nathan Sharpe (72)
You've been bringing a strong Simpsons reference game lately. I approve.